Refund policy

Last Updated: May 2026

Thank you for shopping with Kostorm. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Window

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must be:

Unused and in its original condition
In the original packaging
Free from damage, stains, scratches, or signs of use
Returned with all included accessories, manuals, or parts, if applicable
Accompanied by proof of purchase, such as your order number or confirmation email

Returns requested after 30 days from the delivery date may not be accepted.

2. How to Request a Return

To start a return, please contact us at:

Email: support@kostorm.com

Please include the following information in your return request:

Your order number
The email address used to place the order
The item you would like to return
The reason for the return
Photos of the item and packaging, if applicable

Once your request is reviewed and approved, we will provide return instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

3. Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.

If the return is caused by an issue on our side, we will help arrange a suitable solution, which may include a replacement, refund, or return instructions.

Original shipping fees are non-refundable unless required by law or unless the issue was caused by our mistake.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us at support@kostorm.com as soon as possible.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging, if applicable

We will review your case and provide a suitable solution.

5. Non-Returnable Items

The following items may not be eligible for return:

Items that have been used, installed, altered, or damaged by the customer
Items missing original packaging or accessories
Personalized or customized products
Clearance, final sale, or special discounted items, if clearly marked as non-returnable
Gift cards, if applicable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

6. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 3–7 business days for the refund to be processed after approval. The exact timing may depend on your bank, card issuer, or payment provider.

7. Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, you may return the eligible product first and place a new order separately.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@kostorm.com.

If the order has not yet been processed or shipped, we will do our best to cancel it. Once an order has been shipped, it may need to be handled as a return according to this policy.