We’re Here to Help

If you have any questions about your order, product details, shipping, returns, or installation information, please feel free to contact us. Our support team will get back to you as soon as possible.

Customer Support

Email: support@kostorm.com
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We aim to respond within 24 business hours

Company Name: KOSTORM INC
Business Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801

This address is used for business registration and correspondence only. For returns or exchanges, please contact us first to receive proper instructions.

Before Contacting Us

To help us assist you faster, please include the following information when contacting us:

• Your order number
• The email address used at checkout
• A brief description of your question or issue
• Photos, if your item arrived damaged, incorrect, or incomplete

Order & Shipping Questions

If you are asking about your order status, please check your shipping confirmation email first. Tracking updates may take 1–3 business days to appear after your package has shipped.

Most orders are processed within 1–3 business days, and standard U.S. delivery usually takes 7–12 business days after shipment.

Returns & Product Issues

If you would like to request a return, please contact us before sending any item back. Returns must be approved in advance and meet our Return & Refund Policy requirements.