Privacy policy

Last Updated: May 2026

This Privacy Policy explains how Kostorm collects, uses, and protects your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Name
Email address
Shipping and billing address
Phone number, if provided
Order details and purchase history
Payment-related information processed through secure payment providers
IP address, browser type, device information, and website activity

We collect this information to process orders, provide customer support, improve our website, and communicate with you about your purchase.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your order
Send order confirmations and shipping updates
Provide customer service
Respond to inquiries or return requests
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
Send marketing emails only if you have given consent, where applicable

You may unsubscribe from marketing emails at any time by following the unsubscribe link in the email or contacting us directly.

3. Shopify

Our store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell products and services to you. Your information may be stored through Shopify’s systems, databases, and applications.

Shopify processes personal information according to its own privacy and security practices. For more details, you may review Shopify’s Privacy Policy on Shopify’s official website.

4. Payments

Payments are processed securely through third-party payment providers.

We do not directly store your full credit card or payment card information. Payment information is handled by secure payment processors according to applicable security standards.

5. Third-Party Services

We may use trusted third-party service providers to help operate our business, such as:

Payment processors
Shipping carriers
Website hosting and analytics tools
Advertising and marketing platforms
Customer support tools

These third parties may collect, use, or process your information only as necessary to provide their services to us.

Please note that third-party websites or services may have their own privacy policies. We are not responsible for the privacy practices of websites that are not operated by us.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising or marketing activities.

Cookies may help us understand how visitors use our website and improve the performance of our store.

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary to:

Process and deliver your order
Provide customer support
Use trusted service providers
Comply with legal requirements
Protect our rights, property, or safety
Prevent fraud or security issues

9. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of certain marketing communications
Ask questions about how your information is used

To make a request, please contact us at support@kostorm.com.

10. Age of Consent

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you are using the website with permission from a parent or legal guardian.